Big Daddy Unlimited provides the most HASSLE-FREE RETURNS policy in the online gun store industry!
We want our members to be 100% happy with the product received.
Some items are NON-RETURNABLE for safety reasons. These include: Firearms, Ammunition, and Food Items.
If you receive a firearm and there is anything wrong, STOP - Do not complete the transfer at your FFL until you have spoken with a representative. We may be able to take the firearm on return, or fix the issue for you. Once the firearm has been transferred to you, we are no longer able to accept it as a return.
How long do I have to return my item(s)?
Big Daddy Unlimited has a 30 day Return Policy, from the date the item(s) shipped to you. Items must be returned unopened, in the original manufacturer’s packaging.
How do I return an item?
Send an email to: [email protected] and include the following information:
- Order Number
- Item(s) being returned
- Reason for return
- How you would like to receive your refund.
We’ll send you a prepaid shipping label for your return!
When will I receive my refund?
Please allow ten days for processing of returns.
What refund options do I have?
We can issue a refund to your original payment card, or we can issue an immediate store credit to your BDU account. If you choose store credit, your restocking fee will be waived. We generally cannot process exchanges, as the replacement item may be shipped from a different warehouse than the original shipment.
Will I be charged a restocking fee?
Our restocking fee is 15%. This covers inspection and re-inventory of the products. We will waive the restocking fee in the case of: Defective Items, Incorrectly Shipped Items, Refunds as BDU Store Credit, and some others on a case-by-case basis.
What will I do with “Non-Returnable” items?
Our Returns team will be happy to assist you with contacting the manufacturer, for both non-returnable items, and defective items. This can be extremely helpful if the item is no longer available for you to obtain a replacement.
Some of our members choose to sell “extra” items within their communities or within an online format.
Can I just exchange an item for another one, or something different?
Because we ship from multiple warehouses to find you the LOWEST available pricing, exchanges are not possible. Your replacement item may not come from the same location as your original shipment.
Other common Return Questions:
What do I do if I don’t have a printer?
In most cases, you can take your smartphone to the Post Office or UPS store and they can scan the barcode provided to take advantage of the prepaid label.
We will be happy to provide you with the best contact information for any manufacturer or warranty issues.
Are my shipping costs refundable?
Shipping costs are non-refundable. However, we will cover all return shipping costs!
What if my received item is not as described on your website?
Unfortunately, mistakes happen. If an item is listed incorrectly, we will accept the item as a return and the restocking fee will be waived. See our Terms of Service for more information.
Big Daddy Unlimited represents several manufacturers. We ship from multiple warehouses, as well as direct from the manufacturer. Therefore, your items may arrive in multiple packages, from multiple locations.
Orders that contain FFL items (handguns, long guns, shotguns, suppressors and SBR's/SBS's) will not ship until we have your dealer's FFL and SOT (SOT only required for NFA, Class 3 purchases) on file for you. Instructions on how to send this information to us are included with every purchase in your order confirmation email.
Your order will generally ship within 24-48 hours. Some of our warehouses are still experiencing delays due to current events, weather, etc., and the carriers can be delayed as well. We assure you we are doing all we can to get your order to you as quickly as possible! 92% of orders ship the same or next day!
Please feel free to contact us anytime if you have questions regarding the status of your order.