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Shipping & Returns

Big Daddy Unlimited provides the most HASSLE-FREE RETURNS policy in the online gun store industry!

We want our members to be 100% happy with the product received.

 

IMPORTANT: 

Some items are NON-RETURNABLE for safety reasons. These include: Firearms, Ammunition, and Food Items.

 

FIREARMS:

If you receive a firearm and there is anything wrong, STOP - Do not complete the transfer at your FFL until you have spoken with a representative. We may be able to take the firearm on return, or fix the issue for you. Once the firearm has been transferred to you, we are no longer able to accept it as a return. Please check all restrictions, members are responsible for verifying before ordering.

 

How long do I have to return my item(s)?

Big Daddy Unlimited has a 30 day Return Policy, from the date the item(s) shipped to you. Items must be returned unopened, in the original manufacturer’s packaging, unused and/or uninstalled. If defective, most products are covered under manufacture warranty and may have to be replaced through them.

If you suspect any issues with the item upon receipt, we strongly suggest you reach out to Big Daddy Unlimited right away to start an investigation. We may request pictures for return and claim process.

How do I return an item? 

Send an email to: [email protected] and include the following information:

  • Order Number
  • Item(s) being returned
  • Reason for return
  • How you would like to receive your refund.

We’ll send you a prepaid shipping label for your return!

 

When will I receive my refund?

Please allow ten days for processing of returns.

 

What refund options do I have? 

We can issue a refund to your original payment card. We generally do not process exchanges, as the replacement item may be out of stock or shipped from a different warehouse than the original shipment. 

 

Will I be charged a restocking fee?

Our restocking fee is 15%. This covers inspection and re-inventory of the products. We will waive the restocking fee in the case of: Defective Items, Incorrectly Shipped Items, and Site Description Errors.

 

What will I do with “Non-Returnable” items?

Our Returns team will be happy to assist you with contacting the manufacturer, for both non-returnable items, and defective items.

Due to safety, Firearms, Ammunition, and Food Items are non-returnable.

 

Other common Return Questions: 

What do I do if I don’t have a printer? 

In most cases, you can take your smartphone to the Post Office or UPS store and they can scan the barcode provided to take advantage of the prepaid label.

 

Manufacturer/Warranty Issues

 As a distributor, most of our products sold are covered under a manufacture warranty. We will be happy to provide you with the best contact information for any issues, and assist if needed. 

 

Are my shipping costs refundable? 

All shipping costs are non-refundable. However, we will cover all return shipping costs unless out of our 30 day return policy.

 

What if my received item is not as described on your website? 

Unfortunately, mistakes happen. If an item is listed incorrectly, we will accept the item as a return and the restocking fee will be waived. See our Terms of Service for more information.

 

Shipping Information

Big Daddy Unlimited represents several manufacturers and ship from multiple warehouses. Therefore, your items may arrive in multiple packages, from multiple locations with different shipping dates.

Orders that contain serialized items ( i.e, pistols, rifles, shotgun, lowers) will not ship until we have your dealer's FFL. For NFA Class III items ( i.e, suppressors, SBR/SBS, destructive devices) we require an SOT as well. Instructions on how to send this information to us are included with every purchase in your order confirmation email.

In general, please allow 5-7 business days for your order to process. Our business days are Monday - Friday 8 a.m. - 7 p.m. EST; Holidays, Saturday, and Sunday are not included. Some orders may also be delayed depending on carriers. We assure you, we are doing all we can to get your order to you as quickly as possible!

If you wish to cancel your order please contact us with your order number available. We will try our best to get that canceled but sometimes the order may be too far along in our process and is unable to be stopped. Please note; just because a tracking number has not been uploaded your order does not mean the label is not created already, it will be updated by end of day.

Please feel free to contact us anytime if you have questions regarding the status of your order.

[email protected]

1-800-915-7709

 

We are committed to making sure that you are happy with your purchase!

Questions and phone orders

7600 NW 5th Place

Gainesville, FL 32607 United States

Call us: (800) 915-7709

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30 Day Money Back Guarantee

Big Daddy Unlimited has a 30 Day Return Policy on all unopened, unused items. (15% restocking fee applies). Shipping costs to and from you are not refundable.